What are common login issues and solutions?

The most common login errors are 403 – Forbidden and 404 – Not Found. These usually occur when the authentication process fails.
UEH Smart Library uses OpenAthens for single sign-on (SSO) access across all subscribed databases and library systems.

To resolve issues:
Make sure you select the correct user role when logging in:

• UEH Staff: use your UEH email (@ueh.edu.vn)
• UEH Students: use your student email (@st.ueh.edu.vn)
• Same for ISB and Western Sydney staff and students.

If you use multiple profiles in your browser, create a separate browser profile for your UEH account. This prevents the system from mistakenly verifying access with your personal email instead of your UEH account.

If the issue persists, please clear your browser cache or contact the library support team for assistance.